Interface QueueListener
public interface QueueListener
Listener interface for those that wish to be notified of workgroup queue events.
- See Also:
-
Method Summary
Modifier and TypeMethodDescriptionvoidThe user departed the workgroup queue.voidThe user joined the workgroup queue.voidqueuePositionUpdated(int currentPosition) The user's queue position has been updated to a new value.voidqueueWaitTimeUpdated(int secondsRemaining) The user's estimated remaining wait time in the queue has been updated.
-
Method Details
-
joinedQueue
void joinedQueue()The user joined the workgroup queue. -
departedQueue
void departedQueue()The user departed the workgroup queue. -
queuePositionUpdated
void queuePositionUpdated(int currentPosition) The user's queue position has been updated to a new value.- Parameters:
currentPosition- the user's current position in the queue.
-
queueWaitTimeUpdated
void queueWaitTimeUpdated(int secondsRemaining) The user's estimated remaining wait time in the queue has been updated.- Parameters:
secondsRemaining- the estimated number of seconds remaining until the the user is routed to the agent.
-